If something happens and you need to make a claim, please call us as soon as possible. We’ll do everything we can to help ease your stress and we’ll act fast to help get your life back to normal again.
How to make a claim (policies attaching from 14/5/24 with HDI)
We understand that when you have an accident or incident that means you need to make a claim it can be stressful. That’s why we aim to make our claims processes as quick and simple as possible. Your claim will be handled promptly and by experienced claim handling staff. Any incident or loss that gives rise or may give rise to a claim should be notified immediately to:
For claims under Sections 1, 2 and 3 (Buildings, Contents, Personal Possessions and Liability):
T: 01204 860427
E: tpasolutions@questgates.co.uk
For claims under Section 4 (Home Emergency):
T: 0333 034 2627
This helpline is open 24/7 265 days a year
For claims under Section 5 (Family Legal Protection)
Tax and Legal Helpline: 0344 770 1040
Legal Assistance Portal: legalassistanceportal.arclegal.co.uk
How to make a claim (policies attaching until 30/9/23 with UKI)
Call 020 8603 7187 or E-mail PrivateInsuranceClaims@directlinegroup.co.uk
At times, the demand for assistance can overwhelm the telephone line and it may take longer to reach us. If you prefer, you can use the link below to register your claim online:
