Superior claims handling service

Confidas insurance is designed to give you peace of mind every day of the year. Should you be unfortunate enough to need to make a claim, our dedicated team will provide a fast, reliable service. We’ll take care of all the paperwork and do all we can to help get things back to normal for you again as quickly as possible. We’re there for policyholders and insurance advisers – and will keep everyone in the loop until the claim is sorted to your satisfaction.

How to make a claim

If something happens and you need to make a claim, please call us as soon as possible. We’ll do everything we can to help ease your stress and we’ll act fast to help get your life back to normal again. To make a claim on your Home Lux or Max, motor, travel or pet policy, call:

020 8603 7187

You can call us any time of the day or night. The line is open round the clock, every day of the year.

In case of an emergency

Household emergencies

For household emergencies, such as a burst pipe or broken window, call the Home Emergency helpline on:

0800 206 1952

We can put you in touch with an approved contractor who will visit as soon as possible to put things right.

Travel cover claims

To make a claim on your Travel Lux or Max policy, call the appropriate helpline below:

24 hour helpline for medical emergencies abroad call:

+44 (0) 141 349 2541

24 hour helpline for lost luggage or hotel problems, missed connections and so on, call:

0345 246 2854

Green Flag breakdown cover for your vehicle

If you’ve chosen to take out the optional Green Flag breakdown cover and need assistance, you can call the UK call centre 24 hours a day.

For help in the UK call:

0800 206 1954

For help in the Europe call:

+44 (0) 141 349 2404


For 24 hour help, 365 days of the year, call 0800 206 1971 for each of the following:


Confidential, practical advice on any private legal matter according to UK and EU law.


Receive confidential, practical advice on any private tax matter according to UK law.


Non-diagnostic advice on medical matters such as allergies and drug side effects.


Call 24/7 for confidential counselling over the phone, every day of the year.Please note: All help and advice given applies to UK only unless otherwise stated. Calls may be monitored or recorded (except for those to the counselling service) to help improve our service and for security and regulatory purposes. All recordings will be kept secure.